Welcome to Widecor! We are committed to providing you with the best shopping experience and high-quality products, ensuring your home reflects your unique style and personality. Please carefully review our Shipping and Return Policy before making a purchase.

Shipping Policy

Processing Time

  • Order Processing: Once your order is placed, it will be processed within 1-3 business days. Please note that this does not include weekends or holidays.
  • Order Confirmation: You will receive a confirmation email once your order has been successfully placed.

Shipping Methods and Delivery Times

  • Standard Shipping: Our standard shipping typically takes 5-7 business days for delivery.
  • Expedited Shipping: Expedited shipping options are available at checkout and typically take 2-3 business days for delivery.

Shipping Rates

  • Standard Shipping: Free for orders over $50. For orders under $50, a flat rate of $5 will be applied.
  • Expedited Shipping: Rates vary based on your location and the size of your order. The exact rate will be calculated at checkout.

International Shipping

  • Currently, Widecor does not offer international shipping. We are working to expand our shipping options in the future.

Tracking Your Order

  • You will receive a shipping confirmation email with a tracking number once your order has been shipped. You can use this number to track the delivery status of your order.

Return Policy

Return Eligibility

  • Time Frame: You may return most new, unopened items within 30 days of delivery for a full refund.
  • Condition: Items must be returned in original, unused condition with all original packaging and tags attached.
  • Non-Returnable Items: Certain items, such as custom or personalized products, perishable goods, and items marked as non-returnable, are not eligible for return.

Return Process

  1. Initiate a Return: Contact our customer service team at support@widecor.com to initiate a return. Please provide your order number and the reason for the return.
  2. Receive Return Instructions: Our team will provide detailed instructions on returning your items, including a return shipping address.
  3. Ship the Item: Carefully pack the items and ship them back to us using a trackable shipping method. We recommend keeping your shipping receipt as proof of shipment.
  4. Inspection and Refund: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. Your refund will be processed within 7-10 business days to the original payment method if approved.

Return Shipping Costs

  • Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • Return Shipping Label: If the return results from our error (e.g., defective or incorrect item), we will provide a prepaid return shipping label.

Exchanges

  • Exchanges: We currently do not offer direct exchanges. If you would like a different item or size, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

  • If you receive a damaged or defective item, please get in touch with us immediately at support@widecor.com with your order number and photos of the damage. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions or need assistance with your order, please don’t hesitate to reach out to our customer service team:

Thank you for shopping with Widecor! We appreciate your business and look forward to helping you create a unique home.